did they change the filter and wait for the brew sign to light up? i won't come down for another couple hours. not to my knowledge. have you got the back panel off the brew manifold? there's a terminal at the base of the coil. that's your contact point. just what i thought. when the hell will you people realize that adding extra water after the initial brew cycle overheats the system!! now listen to me, striker, and listen good. this is it, striker. you got one shot and one shot only.