may i help you?
i see. and do you have an appointment?
i'm sorry, but if you don't have an appointment, i won't be able to help you. if you'd like, you can call his office from our courtesy phone outside and schedule one .
one moment please.  rachel, would you be kind enough to tell mr. difford that we have a situation in the lobby which requires his immediate attention? thank-you.
mr. difford will be right with you.