m'kay, if you'll just swipe your atm card. she gestures to a small punch pad to jonathan's right. mmm'kay. do you see those two taupe colored telephones over there? just pick up either one and you'll be connected with our automated system. mm'kay, if you press "0" on either phone? a customer service representative will - sir, there's no need for profanity. i'm showing that card as having been sent out four days ago. it definitely went out. we even heeded the change of address request. apparently you informed the bank of an address change? she swivels her monitor so he can see. mr. jonathan messer, 140 e. 91st street -