good morning, gentlemen. i'm mr. daniels, the manager. i believe i've spoken to one of you on the phone.
tom here tells me there's a problem with the pianos. we were assured they were in tune.
then i'm afraid i don't understand.
is that important?
tom, who're we dealing with on these?
well, gentlemen, i don't know what to say. not being a musician myself i find it difficult to grasp the magnitude of this. i don't suppose there's any way you could just .  accommodate.
i assure you, mr. baker, no offense is intended. i simply mean, well, we're not a symphony, are we?