carlson? is he new here? not according to my charts. do you have an appointment? our doctors are seen by appointment only. what's your name? i'm sorry but there's no record of a jacob singer in our files. you want me to spell it out? there's nothing here. if this is an emergency we have a staff of psychiatric social workers. there's about an hour's wait. i'll be glad to take your name. why don't you just fill out this form? hey! you can't go in there!