thanks for coming. we can really use your help on this one. not that we can find. we can't figure out how they disabled the alarm. we thought maybe they tried to short it out somehow. we considered that, but the mark swears that nobody in the world knew the code except him. he programmed the last seven steps of the system himself. he set it and never left the house again. when he dies, we'll probably have to physically cut all the power lines to the house to get it off line. like what? actually, i don't know about that. what is it? a crossbow bolt? no. from that roof, through this window? nobody could make a shot like that. what's that supposed to mean? he's an idiot. you shouldn't let him bother you. the alarm woke him at 4:2o am. what? someone else. are you sure? where should we start?